Ask a Librarian: Virtual Reference Service

Pregunta a la bibliotecaAsk a Librarian is the Barcelona Provincial Council Network of Municipal Libraries online information service. The service is staffed by librarians, who reply to questions within 72 hours (although response time may be longer at weekends and during holidays.

You can ask your questions in Catalan, Spanish or English.

Before sending in your question, you can also first consult our online information resources to see if you can find the answer for yourself. You can also check our useful advice and examples of questions.

Use these links for other questions concerning: how to apply for a library membership card and other online procedures; operation and improvements to the catalogue, or purchasing suggestions. Finally, for complaints and suggestions, please  contact the particular library or Library Services Management.

Further information:

Form to ask:

 

Service restricted to people over 14 years 

 

Notice

In accordance with Law 15/1999, of December 13, on the Protection of Personal Information, users are informed that the personal information provided will be included on a Networking of Libraries file, owned by Barcelona Provincial Council, for the purposes of replying to questions and compiling statistics on the service. To exercise the rights of access, rectification, deletion or complaint, the person concerned should send a message by email to the following address: gs.biblioteques@diba.cat.

The service is managed using QuestionPoint, a web product provided by the firm of OCLC (OnlineComputerLibraryCenter) which complies with conditions of security and confidentiality required by current legislation. The terms of services are available from the following link.

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